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FAQ

  1. I am ordering from within the UK. How much will I pay for postage and handling?
    We charge £1.00 per item. If you are buying more than 10 items, contact us for a better price. There is no shipping price for e-books.
     
  2. I am ordering from outside of the UK - what are your policies on shipping?
    This will depend on how you wish your books to be delivered. See the table below (prices are per item).

    World Region European Union North America Asia Oceania Rest of the World
    Standard Airmail £3.50 £4.15 £4.80 £5.45 £6.10
    Couriered Add £7.00 Add £15.00 Add £20.00 Add £25.00 £30.00
    E-Books (downloads only) Free Free Free Free Free

  3. Can I pay other currencies?
    The website provides a currency change option. The price you will pay will be determined by the current exchange rate and will be based on the UK price of the books. Shipping costs too are listed in pounds sterling and will be converted into local currencies at the current exchange rates.
     
  4. How long will it take to receive my books?
    This will depend on where you live and the shipping method you have chosen. We aim to arrange for books to be despatched to you within 24 hours of cleared payment.
     
  5. What payment options do you accept?
    You can pay by Visa, Mastercard, American Express or a recognised debit card. You can also use PayPal, if you prefer. Alternatively, you can email or post your order through to us with payment in the form of a sterling cheque or postal order, or make a payment directly into our bank account (don't forget to quote your name or reference number so we know it is you!). Payment details are available when you checkout.
     
  6. Is it safe to pay by credit or debit card online?
    Yes it is. All transaction details are held securely on our server and are not transmitted in any way so they cannot be intercepted by a third party.
     
  7. What about refunds?
    Hardcopy books: You have the right to cancel within seven days of your purchase with us, or seven days from receipt of the goods (whichever is the longer). If you choose to cancel your order, you must return any books to us in saleable condition and we will refund your payment in full.
    Downloadable e-books: Unfortunately, once you have paid for and downloaded the e-book, there is no refund.
     
  8. Can I buy your books in the shops?
    Some of our books are available at various bookshops around the world, including sites like Amazon.com. All books with an ISBN number can be ordered through your local bookshop or Amazon. If any retailer has a problem obtaining any of our titles, they should contact us for assistance.
     
  9. Can I be published by you?
    We are always on the lookout for new authors and new titles. Information about submissions will be posted online soon.
     
  10. Can I join your mailing list?
    Definitely! There is a box on the left hand side of every page which invites you to enter your email address.

 

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